System Troubleshooting
Quick fixes for frozen screens, printer errors, and connection drops. We get your register back online fast.
POS & Payment System Support
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
New System Setup
Complete installation and configuration of Square, Clover, Toast, and other popular POS systems.
Receipt Printer Setup
We ensure your receipt and kitchen printers are connected and printing correctly every time.
Staff Training
We teach you and your team how to use your new POS system efficiently to avoid errors and speed up checkout.
category: “business”
Your Point of Sale (POS) system is the heart of your business. When it goes down, you can’t make sales. R5I Support offers specialized POS support for local businesses in Phoenix. We understand the urgency of POS issues and provide fast, on-site assistance to get you back up and running.
Supported Systems
We work with a wide range of modern and traditional POS systems, including:
- Square
- Clover
- Toast
- Shopify POS
- Traditional Cash Registers
- Card Terminals
Don’t let technical glitches lose you revenue. Trust R5I Support to keep your checkout lines moving.
5x
Faster tech issue resolution
"We been using R5i for various services and their tech support is first class, professional, and they solve the issue quickly."
Torque & Tune: Performance Auto Repair
Phoenix, AZ
2x
Customer productivity boost
"Our POS system went down during Saturday brunch rush. They were on-site within an hour and had us back up before we lost too many customers."
Desert Coffee House
Scottsdale, AZ
Pricing
Service Pricing
Transparent, competitive rates with no hidden fees—choose the plan that fits your needs
Pricing table for residential-tech-support
Remote Support
$ 75
Per Service
Troubleshooting software issues, email problems, and general tech questions via remote connection.
On-Site Support
$ 150
Per Service
In-home support for hardware issues, network setup, and any problem that requires a hands-on approach.
Device Setup
$ 100
One Time
Setup and configuration for a new computer, printer, or other peripheral.
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
What POS systems do you support?
Major platforms and hardware
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We support Square, Clover, Toast, Shopify POS, traditional cash registers, and most card payment terminals. If you have a different system, contact us—we likely can help.
How quickly can you respond to POS emergencies?
Priority support for critical systems
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POS failures are critical for your business. We offer same-day emergency response for POS issues. Call us at (602) 399-9913 for immediate assistance.
Can you set up a new POS system for my business?
Full installation and training
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Yes! We handle complete POS installations including hardware setup, software configuration, receipt printer connections, and staff training. We'll have you ready to take transactions.
My receipt printer isn't working. Can you help?
Printer troubleshooting and setup
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Absolutely. Receipt printer issues are one of our most common POS repairs. We can troubleshoot connectivity, paper feed problems, and print quality issues for most thermal and impact printers.
Do you provide training on POS systems?
Staff training included
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Yes, we offer training for you and your staff on how to use your POS system efficiently. This includes processing sales, handling returns, running reports, and basic troubleshooting.
Can you help with card reader issues?
Payment terminal support
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We troubleshoot card reader problems including chip reader failures, contactless payment issues, and connectivity problems between your terminal and POS system.
What about kitchen display systems?
Restaurant technology support
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We support kitchen display systems (KDS) and order routing for restaurants. We can set up, troubleshoot, and optimize your kitchen workflow technology.
How much does POS support cost?
Transparent pricing
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On-site diagnostic visits start at $125. Basic troubleshooting and repairs typically range from $100-$250. New system installations are quoted based on complexity. Emergency same-day service includes priority fees.