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Rapid response team Phoenix Metro

Let's solve your next tech challenge together

Our certified technicians are ready—schedule service, request a quote, or talk through keeping your systems dependable and secure.

Response Time

1 business day

Typical email reply

Coverage

Home & Business

Remote + on-site service

Call Us

Quick answers to your tech questions

(480) 420-9072

Email Us

Detailed inquiries and support requests

[email protected]

Office Hours

Monday - Friday: 9 AM - 6 PM MST

Same-day service available

Send us a message

Share a few details about your issue and we’ll respond within one business day with the next best steps.

We respect your privacy. Review our privacy policy to learn how we protect your data.

Why Choose R5I Support?

From rapid-response troubleshooting to proactive device care, we combine expert technicians with security-first processes so you can rely on your technology every day.

96% satisfaction score

Certified Specialists

Every support ticket is handled by a CompTIA-certified technician with deep expertise across Windows, macOS, and smart home ecosystems.

< 2 hr avg. response

Lightning-Fast Response

Submit a request before 2 PM and we'll reach out the same business day with a concrete resolution plan for your devices.

150+ households protected

On-Site & Remote Coverage

Local Phoenix Metro visits for hands-on fixes plus secure, nationwide remote sessions for clients who need rapid help anywhere.

0 security incidents

Security-First Mindset

We harden every device using zero-trust principles, encrypted backups, and proactive patching so your data stays private.

4 scheduled check-ins/yr

Proactive Care Plans

Quarterly health checks, update audits, and tailored maintenance reminders keep your technology stable before issues surface.

4.9★ client reviews

Human-Centered Support

Plain-language explanations, screen-sharing walkthroughs, and accessibility-aware guidance ensure every family member feels confident.

Flat-rate service calls

Transparent Pricing

Upfront estimates, no surprise fees, and service summaries after every visit so you always know what was done and why.

FAQ

Common Questions

Quick answers to frequently asked questions about contacting us

What's the best way to reach you for urgent issues?

Fast response for critical tech problems

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For urgent tech issues, please call us directly at (480) 420-9072. We offer same-day service for critical problems and can often provide immediate phone support.

How quickly do you respond to messages?

Expected response times

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We typically respond to email inquiries and contact form submissions within 2-4 hours during business hours (Monday-Friday, 9 AM - 6 PM MST). For after-hours messages, we'll respond first thing the next business day.

Do you offer on-site service outside Phoenix?

Service area coverage

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On-site service is available throughout the Phoenix Metro Area. For locations outside this area, we offer comprehensive remote support services that can solve most tech issues. Contact us to discuss your specific needs.

Do you provide free consultations?

Initial assessment at no cost

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Yes! We offer free phone consultations to discuss your tech needs and provide initial guidance. This helps us understand your situation and recommend the best solution before you commit to any service.

How do you handle client data security?

Strict data protection protocols

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We take data security extremely seriously. All client data is treated as strictly confidential. We do not store credit card details on our systems, and any passwords or sensitive information required for service are managed through encrypted, secure channels and deleted after service completion.

Do you sell client information?

Zero-tolerance data selling policy

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Absolutely not. We have a strict policy against selling client data to third parties. Your personal information, service history, and device data are used solely for providing our services to you. We respect your privacy and trust above all else.

Can technicians access my personal files?

Privacy-first service conduct

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Our technicians are bound by strict non-disclosure agreements and ethical conduct policies. We only access files that are absolutely necessary for the requested repair or data recovery service. We strictly prohibit browsing personal files, photos, or documents unrelated to the technical issue being resolved.

Ready to Get Started?

Whether you need immediate support or want to schedule a service, we're here to help solve your tech challenges.