On-Site Visits
We come to your shop, restaurant, or office across Phoenix Metro. No need to disconnect and haul equipment anywhere.
Tech Support That Speaks Your Language
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
Plain English Support
We explain everything in simple terms—no confusing tech speak. You'll understand exactly what's wrong and how we'll fix it.
POS & Payment Systems
Keep your cash register and payment systems running smoothly. We handle Square, Clover, and traditional POS hardware.
WiFi & Internet Fixes
Fast, reliable WiFi for your customers and staff. We troubleshoot slow speeds, dead zones, and connectivity issues.
Computer & Printer Repair
Fix slow computers, printer jams, and software problems that slow down your business. Same-day service available.
Affordable Pricing
No surprise bills or hidden fees. Flat-rate pricing and monthly plans designed for small business budgets.
Business Solutions
Enterprise IT for Small Business
Get the same level of support and security as large corporations, tailored for your budget and needs.
Common Challenges We Solve
Do these technical headaches sound familiar?
Unreliable WiFi
Dead spots, slow speeds, and customer complaints about connectivity.
POS Downtime
Registers going offline during peak hours, costing you sales.
Security Concerns
Worried about customer data, ransomware, or PCI compliance.
Printer Issues
Network printers that constantly disconnect or failing print jobs.
Why Choose Us?
The r5i Advantage
Predictable Costs
Eliminate surprise repair bills with a flat monthly rate that covers all your IT needs.
Reduced Downtime
Proactive monitoring catches issues before they stop your business, keeping your team productive.
Enhanced Security
Enterprise-grade protection against ransomware, phishing, and data breaches.
Fast Support
Get immediate help from local experts who understand your business.
Simple, Transparent Pricing
No hidden fees. No long-term contracts. Just great service.
Essential
$99 /user/mo
- Remote Monitoring
- Antivirus Protection
- Patch Management
- Remote Support
Most Popular
Professional
$149 /user/mo
- Everything in Essential
- Unlimited Helpdesk
- Onsite Support Included
- Vendor Management
- Microsoft 365 Backup
Enterprise
Custom
- Everything in Professional
- 24/7 After-Hours Support
- Compliance Reporting
- Dedicated CIO
- Disaster Recovery Planning
100%
Responsive Support
We been using R5i for various services and their tech support is first class, professional, and they solve the issue quickly.
Doug
Owner · Torque and Tune
Mesa, AZ
8x
Increase in resolution speed
They fixed my computer in no time. Their tech was friendly, professional, and explained everything clearly.
Jane D.
Operations Director · Arcadia Financial
Phoenix, AZ
Amazing service! They resolved my Wi-Fi issues within an hour, and I haven’t had a problem since.
David S.
Small Business Owner · Desert Trail Outfitters
Scottsdale, AZ
Verified Review
Desert Trail Outfitters
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
Do you come to my business location?
On-site support across Phoenix Metro
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Yes! We provide on-site service across Phoenix Metro including Phoenix, Scottsdale, Anthem, Sun City, Tempe, Mesa, Chandler, Gilbert, Peoria, Avondale, and Glendale. No need to disconnect equipment or leave your business.
How quickly can you respond to urgent issues?
Emergency support available
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We offer same-day emergency service for critical issues like POS system failures or complete internet outages. Call us at (602) 399-9913 and we'll prioritize your case.
What if I don't understand the tech stuff?
Plain English explanations
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That's exactly why we're here! We explain everything in plain English and make sure you understand what's happening. No confusing jargon, just clear communication.
How much does it cost?
Transparent flat-rate pricing
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We offer transparent flat-rate pricing starting at $125 for on-site diagnostics. Monthly support plans start at $199/month. No hidden fees—you'll know the cost upfront before we start any work.
Can you help with my POS or payment system?
Square, Clover, and more
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Absolutely! We work with Square, Clover, traditional cash registers, and most payment terminals. We can troubleshoot issues, set up new systems, and train your staff.
What areas do you serve?
Entire Phoenix Metro area
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We serve the entire Phoenix Metro area including Phoenix, Scottsdale, Anthem, Sun City, Tempe, Mesa, Chandler, Gilbert, Peoria, Avondale, Glendale, and surrounding communities.
What does your managed IT include?
Monitoring, backups, helpdesk, and security
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Our managed IT plans bundle 24/7 monitoring, automated backups, helpdesk support, and proactive patch management. Plans are tiered so small shops can get essential coverage while larger businesses can opt for 24/7 alerts and dedicated support.
How do backups and recovery work?
Automated, encrypted backups with tested recovery
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We configure nightly or daily backups depending on your needs. Backups are encrypted in transit and at rest. We also run scheduled restores to verify recovery and provide a documented recovery plan.
What are your response times for managed IT customers?
SLAs based on plan tier
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Critical incidents are triaged within 30 minutes for Premium customers and same-day for Standard customers. Response targets for other tiers are documented in your plan—see the pricing section for exact details.