Terminal Setup
Install and configure POS terminals and payment readers so transactions run smoothly.
On-site POS Installation & Support
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
Network Tuning
Optimize your network for low-latency, reliable checkout performance.
Hardware Repair
Diagnose and repair cash drawers, receipt printers, and card readers on-site.
Training & Handover
Hands-on staff training and simple documentation so your team can handle daily operations.
category: “business”
We provide on-site POS installation, terminal configuration, and troubleshooting for small retailers and restaurants. Whether you’re migrating to a new system or fixing intermittent transaction failures, our technicians make sure payments are fast and reliable.
Typical visit
- Site survey and inventory of existing hardware
- Network check and QoS tuning for payment terminals
- Install and configure terminals and receipt printers
- Test end-to-end payment flow and provide staff training
Our visits include follow-up diagnostics for 7 days after installation to ensure everything remains stable.
Pricing (typical)
- Single terminal install — $149 (hardware not included)
- Multi-terminal setup (2-4 terminals) — $349
- Network tuning & QoS — $99 flat-rate (combined with install)
Service level & warranty
- Standard on-site appointments are scheduled within 3–5 business days. Emergency/priority installs are available when booked in advance.
- All installation work includes a 14-day warranty for configuration issues and a 7-day follow-up diagnostic window.
Case study — Boutique bakery
We migrated a small bakery from a legacy till to a cloud POS system. The main pain points were slow Wi-Fi at the counter and receipt printer timeouts. After installing a dedicated access point, isolating the POS on its own VLAN, and replacing a failing printer interface, sales throughput increased and morning rush queue times reduced by ~25%.
Frequently asked questions
- Do you support cloud POS providers like Square? — Yes, we work with Square, Clover, Toast, and many other cloud and local POS providers.
- Do you offer staff training? — Yes — brief hands-on training and simple documentation are included with every installation.
- What if the printer won’t feed? — We diagnose and resolve printer hardware and driver issues on-site; replacement recommendations provided if needed.
5x
Faster tech issue resolution
"We been using R5i for various services and their tech support is first class, professional, and they solve the issue quickly."
Torque & Tune: Performance Auto Repair
Phoenix, AZ
2x
Customer productivity boost
"Our POS system went down during Saturday brunch rush. They were on-site within an hour and had us back up before we lost too many customers."
Desert Coffee House
Scottsdale, AZ
"R5I migrated our entire team to Microsoft 365 without a hitch. Zero downtime and the training was excellent."
Maria L.
Tempe, AZ
Verified Review
R5I Support Client
Pricing
Service Pricing
Transparent, competitive rates with no hidden fees—choose the plan that fits your needs
Pricing table for pos-support
Single Terminal Install
$ 149
One Time
Hardware installation and configuration for a single POS terminal (excludes hardware cost).
Multi-Terminal Setup
$ 349
One Time
Complete setup for 2-4 terminals including network integration.
Network Tuning
$ 99
One Time
QoS optimization to ensure reliable transaction processing.
POS Troubleshooting
$ 150
Per Service
Diagnose and fix issues with existing POS systems, printers, and card readers.
Monthly Maintenance
$ 100
Monthly
Regular maintenance, updates, and priority support for your POS system.
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
How long does POS installation take?
Most installs complete same-day
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A typical single-location POS installation takes 4-8 hours, including hardware setup, network configuration, menu/inventory programming, and staff training. Complex setups with multiple terminals may require a second visit.
Do you work with all POS systems?
Most major brands supported
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We support Square, Toast, Clover, TouchBistro, Lightspeed, and most other popular POS platforms. If you're using a system we haven't worked with before, we'll let you know upfront and can often still help with hardware and networking.
Can you help choose a POS system?
Recommendations based on your needs
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Yes. We can assess your business needs and recommend POS systems based on your industry, volume, features needed, and budget. We're vendor-neutral and recommend what's best for your situation, not what pays us the highest commission.
What if our POS goes down during business hours?
Emergency support available
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POS outages during business hours are treated as emergencies. Call us directly and we'll provide remote troubleshooting immediately. If needed, we can dispatch a technician the same day to get you back up and running.
Do you set up payment processing?
Hardware and network, not merchant accounts
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We handle the technical setup—terminals, card readers, network configuration, and testing. For merchant account setup and payment processing agreements, you'll work directly with your payment processor (Square, Stripe, etc.).
Can you train our staff on the new system?
Hands-on training included
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Yes, every installation includes staff training on daily operations—processing sales, refunds, end-of-day procedures, and basic troubleshooting. We also provide quick reference guides and are available for follow-up questions.
What about receipt printers and cash drawers?
Full hardware setup
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We install and configure all POS peripherals including receipt printers, cash drawers, barcode scanners, kitchen display systems, and customer-facing displays. We also troubleshoot and repair existing hardware.
Do you offer ongoing POS support?
Maintenance plans available
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Yes. We offer monthly support plans that include priority response, regular maintenance, and software updates. This is ideal for restaurants and retailers who depend on their POS and can't afford extended downtime.