Deep System Scans
In-depth scans of file system, memory, and registry using professional tools to detect and quarantine threats that consumer antivirus often misses.
Malware Removal & Protection
Key Features
What We Offer
Comprehensive tech support services designed to solve your technology challenges quickly and efficiently.
Manual Threat Removal
Expert manual identification and removal of persistent, deeply embedded malware. We eliminate malicious files and registry entries to ensure no remnants remain.
System Cleanup & Repair
Complete system cleanup to repair infection damage including fixing browser hijacks, removing unwanted toolbars, and restoring system integrity.
Security Software Setup
Installation of robust, lightweight security software providing excellent protection without slowing down your computer. Professional-grade tools configured for optimal defense.
Updates & Patches
Complete system and software updates with latest security patches to close vulnerabilities. Ensures OS, browsers, and essential software are fully protected.
Safety Education
Practical guidance on safe browsing, phishing recognition, and avoiding common traps. Learn to protect yourself from future threats and infections.
category: “general”
Is your computer running unusually slow, crashing frequently, or bombarding you with pop-up ads? These are classic signs of a malware infection. Viruses, spyware, adware, and ransomware not only disrupt your user experience but also pose a serious threat to your personal information, financial data, and online identity.
Our comprehensive malware removal service is designed to completely clean and secure your system, restoring it to its optimal performance.
Thorough Malware Removal
We don’t just run a single antivirus scan. Our technicians use a multi-layered approach with a suite of professional tools to detect and eliminate all types of malicious software.
- Deep System Scans: We perform in-depth scans of your file system, memory, and registry to find and quarantine threats that consumer-grade antivirus software often misses.
- Manual Threat Removal: For persistent and deeply embedded malware, our experts manually identify and remove malicious files and registry entries to ensure no remnants are left behind.
- System Cleanup: After removing the threats, we perform a system cleanup to repair any damage caused by the infection, such as fixing browser hijacks and removing unwanted toolbars or software.
Proactive Protection and Prevention
Removing an existing infection is only half the battle. We’ll also help you secure your computer to prevent future attacks.
- Security Software Installation: We can recommend and install robust, lightweight security software that provides excellent protection without slowing down your computer.
- System Updates and Patches: We ensure your operating system and essential software (like your web browser and Java) are fully updated with the latest security patches to close vulnerabilities that malware often exploits.
- Safe Browsing Education: We provide practical advice on how to browse the web safely, recognize phishing scams, and avoid common traps that lead to infections.
5x
Faster tech issue resolution
"They fixed my computer in no time. Their tech was friendly, professional, and explained everything clearly."
Jane D.
Phoenix, AZ
2x
Customer productivity boost
"They cleaned malware off my computer that two other shops couldn't remove. Runs better now than when I bought it."
Tom B.
Mesa, AZ
"After a ransomware scare, R5I did a security audit and fixed vulnerabilities we didn't know we had. Peace of mind is priceless."
Linda M.
Glendale, AZ
Verified Review
R5I Support Client
Pricing
Service Pricing
Transparent, competitive rates with no hidden fees—choose the plan that fits your needs
Pricing table for malware-removal-protection
Malware Removal
$ 150
One Time
Comprehensive malware and virus removal for computers and mobile devices.
System Cleanup
$ 100
One Time
System cleanup to remove unnecessary software, improve performance, and secure your device.
Ongoing Protection
$ 50
Monthly
Ongoing protection services to prevent future malware infections and safeguard your data.
On-Site Support
$ 200
Per Service
* Non-refundable service call fee applies to on-site visits
On-site malware removal, system cleanup, and protection services.
FAQ
Frequently Asked Questions
Get answers to common questions about this service.
My computer is covered in pop-ups. Is this a virus?
Identifying adware infections
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A sudden increase in pop-up ads is a very common sign of an adware infection, which is a type of malware. We recommend running a full system scan, but our professional removal service can ensure all malicious files are completely eradicated.
Will malware removal delete my personal files?
Your data stays safe
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Our goal is to remove the malware while keeping your personal data (documents, photos, etc.) completely intact. We take great care to distinguish between malicious files and your data. However, we always recommend having a backup before any major service.
How can I prevent getting malware in the future?
Proactive protection strategies
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The best prevention includes using a reputable antivirus program, keeping your operating system and software updated, being cautious about email attachments and links, and avoiding suspicious websites. We also offer ongoing protection services to proactively secure your devices.
Is the $150 malware removal a one-time fee?
Flat-rate pricing per device
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Yes, our $150 malware removal service is a flat-rate, one-time fee for a comprehensive cleaning of a single device. If you require on-site service, an additional service call fee applies.