Computer & Hardware Repair

category: “general”

When your computer breaks, you need it fixed fast. R5I Support provides professional hardware repair services for businesses and residents throughout the Phoenix Metro area. From simple memory upgrades to complex motherboard repairs, we have the expertise and parts to get you back up and running.

Desktop Computer Repairs

Common Desktop Issues We Fix

Power Problems

• Computer won’t turn on
• Random shutdowns or restarts
• Power supply failures
• Motherboard power issues

Performance Issues

• Slow startup and operation
• Freezing and hanging
• Blue screen errors
• Overheating

Component Failures

• Hard drive and SSD failures
• RAM problems
• Graphics card issues
• Cooling fan failures

Upgrades

• SSD installation (dramatically speeds up older computers)
• Memory (RAM) upgrades
• Graphics card upgrades
• Power supply upgrades

Laptop Repairs

Screen Replacement

Cracked, flickering, or dead laptop screens are one of our most common repairs:

• LCD and LED panel replacement
• Touch screen repairs
• Bezel and hinge replacement
• Display cable repairs

Turnaround: Most screen replacements completed within 24-48 hours once parts arrive. Turnaround: Most screen replacements are completed quickly once parts arrive.

Keyboard & Trackpad

• Individual key replacement
• Full keyboard replacement
• Trackpad repair or replacement
• Water damage cleanup

Battery & Power

• Battery replacement (restore full runtime)
• Charging port repair
• AC adapter replacement
• Power button repair

Storage Upgrades

• HDD to SSD upgrade (best performance improvement)
• M.2 NVMe SSD installation
• Storage capacity expansion
• Data migration from old drive

Brand Support

We repair computers from all major manufacturers:

Windows Laptops & Desktops:

• Dell (Latitude, Inspiron, XPS, Precision)
• HP (ProBook, EliteBook, Pavilion, Envy)
• Lenovo (ThinkPad, IdeaPad, Legion)
• ASUS, Acer, MSI, and more

Apple Products:

• MacBook Air and MacBook Pro
• iMac and Mac Mini
• Mac Studio and Mac Pro
• Vintage Mac support

Custom & Business Systems:

• Custom-built PCs
• Workstations and servers
• Gaming PCs
• All-in-one computers

Our Repair Process

1. Diagnosis

We start with a thorough diagnosis to identify all issues:

• Free initial assessment for most problems
• Comprehensive testing of all major components
• Clear explanation of what’s wrong
• Upfront pricing before any work begins

2. Quote & Approval

• Detailed repair quote with parts and labor
• Approval required before proceeding
• No hidden fees or surprise charges
• Option to decline if cost exceeds value

3. Repair

• Quality replacement parts used
• Proper anti-static procedures
• Thorough testing after repair
• Same-day service when possible

4. Follow-Up

• 90-day warranty on labor
• Parts covered by manufacturer warranty
• Post-repair support if issues arise
• Recycling of old parts available

When to Repair vs. Replace

We’ll give you honest advice about whether repair makes sense:

Consider Repair When:

• Computer is relatively current
• Repair cost is significantly lower than replacement
• Specific component failure (not multiple issues)
• Data or software difficult to transfer

Consider Replacement When:

• Computer is much older and near end-of-life
• Multiple failing components
• Repair cost approaches new computer price
• Significant performance gap with new systems

We can also help with data transfer and setup if you decide to replace your computer.

Business and On-Site Repair

For businesses, we offer on-site repair services:

• No need to disconnect and transport equipment
• Minimize employee downtime
• Work performed during off-hours if preferred
• Priority service for critical systems

Service Level Agreements

Business customers can opt for SLA-backed support:

• Guaranteed response times
• Priority parts procurement
• Dedicated account manager
• Preventive maintenance schedules

Contact us today to schedule a repair or get a quote for your computer issues.